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How can we help?

Find answers below or reach out to our team directly.

Contact Support

Our team typically responds within 24 hours.

Email support@lifemastri.com

Frequently Asked Questions

What is ThetaSync?

ThetaSync is a personal transformation app that uses AI to generate personalized audio scripts layered with binaural beats and ambient soundscapes. These scripts are designed to be absorbed during a theta brainwave state, helping you rewire limiting beliefs at the subconscious level.

How does the free plan work?

The free plan gives you access to core features including AI script generation, binaural beats, and breathwork sessions with monthly usage limits. You can upgrade to Premium at any time for unlimited access and additional features.

How do I cancel my subscription?

You can manage your subscription directly through the App Store (iOS) or Google Play Store (Android). Go to your device's subscription settings to cancel. Your premium features will remain active until the end of your current billing period.

Is my data private?

Absolutely. Your personal reflections, journal entries, and identity analysis are encrypted and never shared with third parties. We only use your data to personalize your experience within the app. Read our full Privacy Policy for details.

What are binaural beats?

Binaural beats are an auditory phenomenon where two slightly different frequencies are played in each ear, and the brain perceives a third frequency (the difference). ThetaSync uses theta range frequencies (4-8 Hz) to help guide your brain into a relaxed, receptive state ideal for subconscious reprogramming.

The app is not working correctly. What should I do?

Try closing and reopening the app first. If the issue persists, make sure you are running the latest version from the App Store or Google Play. You can also clear the audio cache from Settings. If none of that helps, email us at support@lifemastri.com with a description of the issue.

Can I use ThetaSync offline?

Yes. Once your audio scripts are generated and downloaded, you can listen to them without an internet connection. Generating new scripts and syncing your progress requires connectivity.